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Asia Online: Digital Surge, Brick-and-Mortar Wins

The digital revolution is reshaping Asia's media landscape, with digital platforms dominating consumption habits, according to Aleph's 2024 Media Essentials research, which surveyed over 23,400 participants globally, including 4,000 across five key Asian markets: India, Bangladesh, Cambodia, Nepal, and Kazakhstan. However, a fascinating paradox emerges: while online engagement thrives, traditional brick-and-mortar stores remain the preferred shopping destination for most.

This intriguing disconnect highlights a unique opportunity for businesses to bridge the gap between online engagement and offline sales. In India, online shopping is surging, surpassing regional and global averages. Yet, across the rest of the region, the allure of physical stores persists, even as consumers increasingly turn to their smartphones for product research and price comparisons. This "connected consumer" phenomenon presents a compelling challenge for marketers: how to leverage digital influence to drive foot traffic and in-store purchases.


Generational preferences further shape Asia's unique media landscape. Gen Z's affinity for platforms like Snapchat (usage 3x the average in India), Twitch, and TikTok underscores the importance of tailoring content to specific demographics. Older generations' preference for platforms like Microsoft, Bing, LinkedIn, and 𝕏, highlights the need for a multi-pronged approach to reach a broad audience.
The research also reveals the immense power of social media in influencing purchasing decisions, even for those who primarily shop offline. This underscores the importance of a strong social media presence and targeted advertising campaigns to engage consumers at every stage of their shopping journey.
In conclusion, Asia's digital paradox offers a unique opportunity for businesses to innovate and adapt their marketing strategies. By understanding the nuances of the region's media landscape, generational preferences, and consumer behavior, businesses can bridge the gap between online and offline, ultimately driving sales and fostering long-term customer loyalty.

“Asia's digital landscape is paradoxical: online engagement is high, yet most prefer to shop offline. However, digital's influence extends far beyond online purchases, shaping brand awareness, consideration, and purchasing decisions across all channels. Understanding the diverse touchpoints in the consumer journey is crucial for success. Partnering with local experts who understand these nuances can unlock the full potential of this dynamic market.”

Sunny Nagpal - Regional Managing Director at Aleph

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